To all of our patients.

We understand the insecurity that the Covid 19 situation may be causing you, your family and also to new patients interested in being treated at our centre. We want you to be assured that our priority is you and your treatments. We can safely start or continue through your treatment thanks to all the measures we have taken.

Our philosophy is a 360 care, with comprehensive support for the cancer patient. As a response to this pandemic, we have created new services that provide solutions to the challenges of this double threat: cancer and coronavirus.

360 cancer care
in times of Covid-19
The virus will not stop us

You can see below the measures we have implemented:

Personal manager
Personalising each case has never been more important than now. Your manager provides personal attention and facilitates all the necessary steps to be taken.

Oncology service direct line (93 205 05 48)
for advice on symptoms, diagnosis, treatment follow-up, side effects and any other questions related to cancer, as well as psychological support for patients and their family.

Face-to-face consultation
at our centre (first visits or follow-up), for the cases that might need it, both by our professionals and referring doctors.

Rapid oncological diagnosis
with a procedure specially designed to carry out all the tests in one visit, and specifically dedicated times for potential oncological patients (Tel: 93 254 58 25).

Follow-up and orientation video-consultation service
for diagnosed cases.

COVID-19 diagnosis
for patients with symptoms or those asymptomatic requiring hospitalization.

Autonomous Oncology Centre
of Excellence
detached from the hospital centre.

Treatments
Cutting-edge chemotherapy and radiotherapy treatments, enabling short sessions and even facilitating a possible alternative to surgery.

International know-how
access to expertise, committees and shared information from the GenesisCare international network.

We hope these measures will help you to continue your cancer treatment with confidence. If the situation changes, we will adapt to it. We will do whatever it takes. The virus will not stop us.

GCCC management,
360 Oncology Centre of Excellence GenesisCare Clínica Corachan

Measures

Important information for the patient

First of all, how are you feeling?

Please let us know if you are experiencing symptoms such as fever or a cough. Visit the Department of Health website for information on seeking medical attention for symptoms of COVID-19, and ensure you communicate your current diagnosis and treatments. Please do not hesitate to call us if you need more information about your treatment.

Please call us in advance of your appointment if you are feeling unwell.

About our centre

We have trained all our staff with the best infection control practices and designed work shifts to ensure that our staff will always be available to serve our patients, we have increased the frequency of our cleaning services and we have introduced daily checking for our staff and patients in order to detect possible infections in time.

Thanks to these measures, we ensure that our centre remains open to serve all our patients.

We need to avoid risk at waiting rooms

In order to reduce the number of people in the waiting room, please do not arrive too early for your appointment. Please arrive no more than 10 minutes before your appointment time.

Where possible, we encourage a minimum of 1.5 metres between people in our waiting rooms.

Who can accompany you?

We are asking that you attend your appointment alone. Your care person should remain outside the centre unless needed for your safety.

Practice excellent hygiene

Wash your hands frequently with soap and water or hand sanitiser provided, avoid touching your face, and cover your mouth and nose with a tissue if you have to cough or sneeze. Please dispose of tissues and wash hands immediately afterwards.

We are avoiding unnecessary contact

We are not providing hot beverages and newspapers/magazines in our waiting rooms. We encourage you to bring your own water bottle.

Avoid personal contacts

We encourage you to cancel visits from your family and friends. As you know, we are in a state of alert and home isolation so that no one can receive visits. Also, keep in mind that people affected by cancer may be more susceptible to infection.

We recommend you to reach your loved ones and friends by phone or any other online means.

What do I do when my treatment ends?

It is important to follow the recommendations prescribed on your treatment and complete the course of your treatment whenever possible. Please contact us if you have any doubts or questions.

If you need to cancel your appointment

Do not cancel any of your appointments. It is important that you complete the course of your treatment. If you're concerned, don't hesitate to call your doctor.

Think about using the phone

Where appropriate, some of your doctor’s appointments may take place via phone or online. This will allow you and your doctor to discuss and share health information and images without the need for you to travel to a clinic. Specific details will be provided as required. This will help reduce the risk of contagion for you and other patients and professionals.

All the support you need

Your physical and mental health is important to us. We will support you in all possible ways, always following official recommendations such as those of the Asociación Española Contra el Cáncer (Spanish Association Against Cancer).

Additionally, our psycho-oncologist will continue to provide telephone support to help you during the state of alert period as we all have to stay home.

Thanks for your understanding

We understand how difficult it is to face both cancer treatment and the threat of a pandemic, but we are sure that if we follow the measures recommended by the health authorities, the WHO, the Corachan Clinic and our own international GenesisCare standards, we can assert that your treatment will be carried out with the maximum possible security.

We are working to be able to adapt to all the possible conditions that may occur during this situation, but we are open to any suggestion or initiative you may have.

FAQs

My review will be in a few days. Do I come to the clinic or will you call me?

Doctors are currently reviewing their lists for the coming weeks and, at their medical discretion, will discern between patients:

  • whose visit for consultation is vital
  • who can postpone consultation
  • those whose consultation can be done by phone once the results have been sent by email

We will contact you to let you know how to carry out your review.

I received treatment and I am medicated. Am I at a higher risk?

Having received cancer treatment in the past does not imply that you are at risk.

There is no scientific evidence showing that cancer patients are at a higher risk of getting infected by coronavirus.

My planning or treatment will be delayed by COVID-19?

All our first consultations and treatments are being currently provided. We will contact you when your planning is finished, as we usually do, to provide you with a day and time to start treatment.

Wouldn´t it be better to delay my treatment or consultation? Prevention is better.

You should fully trust your oncologist as they assess the balance between risk and benefit. They see pros and cons of treatment and make the decision.

Contact us at 93 205 05 48 and we will consult the oncologist responsible for your treatment. Then, we will let you know about their decision.

My appointment will be in a few days but, am I taking risks if I take the test?

You should check this with the centre where you are going to take the test. If you are taking the test at the Corachan Campus, there will be no problem as safety precautions have been taken.

We are reinforcing hygiene measures, reducing transit of patients in waiting rooms and taking all the precautions recommended by the Department of Health, so you will be in a safety environment when visiting our centre.

My appointment will be in a few days, but I do not have all the tests, what do I do?

Contact us at 93 205 05 48. We will consult your case with your doctor and then we will contact you as soon as possible.

What If I am stopped when coming to the centre, do I need any document on paper?

Please contact us at 93 205 05 48. We will provide you with a certificate so that you can come to your first consultation or review with your doctor. Once at the centre, you will be provided with a specific certificate for your treatment appointments.

My review has been delayed. Do I keep taking my medication?

Please contact us at 93 205 05 48. We will consult your case with the nurse and then we will contact you as soon as possible.

I need to be accompanied to the consultation. Is it possible?

If you need to be accompanied to the centre for mobility reasons, the person coming with you must stay out of the premises.

Should I delay hormonal injection for my prostate cancer?

Contact us at 93 205 05 48. We will discuss your case with your doctor and then we will contact you as soon as possible.

My review will be over the phone and my tests are in CD format. What do I do?

Contact us at 93 205 05 48 and we will tell you how to proceed according to your situation.

Should I delay the cleaning of my port-a-cath?

Cleanings are done every 6 or 8 weeks. If it is within that range, cleaning can wait.

GCCC 360 Centre of Oncological Excellence

Plaza Manuel Corachan, 1 08017 Barcelona